AI Chatbots & Support Bots for Businesses in Vienna
An AI chatbot answers recurring questions instantly – at any hour and in several languages. AUTOMATA builds support bots and assistants in Vienna that draw on your documents, product data and FAQs and base their answers on those sources. When a request needs a human touch, the bot hands over to your team with the full conversation history.
from €2,900 · running from €99/month net, fixed price after a free initial call
Try our bot – it knows this website
Ask our own AI assistant a real question – about services, prices or how we work. A bot just like this can work for you on your website, in WhatsApp or on your intranet.
- Answers instantly, around the clock
- Knows the services, prices and processes on this website
- Points to the right page with links
- Says honestly when it doesn’t know
- Hands over to a person when things get specific
AI answers may contain mistakes. Please don’t share sensitive data. Privacy policy
What we deliver
- Knowledge base (RAG)The bot draws on your documents, manuals and product data and can cite the source.
- Website chatA chat widget in your brand design that answers questions and pre-qualifies enquiries.
- WhatsApp and other channelsIntegration via the WhatsApp Business Platform as well as email or Microsoft Teams.
- Internal assistantsAn assistant for employees that finds policies, processes and knowledge from the intranet.
- Human handoverEscalation to your support team with the conversation history, for example straight into your ticket system.
- GDPR and controlEU hosting options, data minimisation, logging and clear topic boundaries for the bot.
What you gain
- Instant answers to standard questions – including evenings and weekends.
- Your support team can focus on cases that need real expertise.
- Answers are based on your approved content rather than general internet knowledge.
- Analytics show which questions your customers actually ask.
Who is it for?
For SMEs with many recurring customer enquiries, for online shops and service providers, and for enterprises that want to make knowledge easy to find for a large workforce.
Technologies
- OpenAI API
- Anthropic Claude
- Azure OpenAI
- LangChain
- pgvector
- Python
- Node.js
- WhatsApp Business Platform
Process
- 01
First conversation
We listen, ask the right questions and clarify goals, scope and budget. Free and without obligation.
- 02
Concept & proposal
You get a clear concept with scope, timeline and a transparent proposal – no endless back and forth.
- 03
Design & prototype
Clickable designs show early how the result will feel. This is where changes cost the least.
- 04
Development
We build in short sprints and regularly show you working increments.
- 05
Launch
Testing, data migration, training and a go-live without nasty surprises.
- 06
Operation & evolution
Maintenance, monitoring and new features – we remain your point of contact.
Questions & answers
How is an AI chatbot introduced, and how long does it take?
We start with a pilot based on your most important content, then refine answers, channels and handovers using real conversations. Duration depends on the volume and condition of your content and the integrations you need.
How much does an AI chatbot cost?
Cost consists of development, integrations and the ongoing usage fees of the AI models, and depends on scope. After a free initial consultation, you receive a proposal that shows both transparently.
Can an AI chatbot be GDPR-compliant?
Yes, if it is set up correctly: with data processing agreements, EU hosting options, data minimisation and transparent information for users. We plan data protection from the start and coordinate with your data protection officer where needed.
What happens when the bot cannot answer a question?
We define clear rules for when the bot should not answer on its own – for example when sources are missing or a topic is sensitive. In those cases it offers a handover to your team via live chat, ticket or callback request, including the conversation history.
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